Engineers can access devices remotely to resolve behind the scenes issues, without interrupting the end user. Access allows you to connect with remote endpoints to improve support capabilities, while Support is designed to act as a help desk – it allows you to fix and triage problems remotely.ĬonnectWise Control is an effective remote access tool. The platform is configured in either Access or Support mode, each with its own feature set and set of use cases.

Control enables remote access to any device, at any time, with a flexible management console. The Top 10 Desktop Management Software Include:īased in Tampa, FL, ConnectWise gives organizations a robust platform to run and manage network operations. We will offer our expert opinions on each solution’s stand out features and identify the type of organization that would benefit from each platform.

In this article, we’ll identify the top 10 desktop management solutions, and cover their key features and use cases.

There is, understandably, a lot of overlap in this category many RMM solutions work as effective desktop management solutions, too. Desktop management solutions are more focused on managing individual desktop devices, with specific configuration needs. They can manage software updates, identify hardware failures, and security threats. RMM solutions operate at scale across an entire network, and can encompass all of the servers, workstations, and network devices. While both types of solutions are capable of monitoring devices, analysing events, and performing management tasks, they differ in the way this is achieved. Desktop management solutions can be configured in house or managed by a third-party provider.ĭesktop management solutions are closely linked to remote management and monitoring (RMM) solutions. This ensures that your devices are being use by valid users, and that you can control this from a central, unified dashboard. Some desktop management solutions will also allow you to monitor and control identity and access. Desktop management solutions will work not only on your PC desktop, but also your laptops, tablets, and other user devices. Common tasks include the implementation of virus, or malware protection, patch management, helpdesk functions, and install/move/add/change (IMAC) tasks. Desktop management solutions allow you to streamline and unify any network management tasks that need to be carried out on endpoint devices.

Remote desktop management